Frequently Asked Questions
Everything you need to know about your gear and our mission.
How does my purchase support public lands?
A portion of every sale goes directly toward educational programs, conservation initiatives, and the maintenance of visitor centers across our public lands and national forests.
What is your shipping policy for maps and physical goods?
We typically process orders within 1-3 business days. Shipping times vary by location, but most domestic orders arrive within 5-7 business days via standard shipping.
Can I return or exchange an item if it doesn't fit?
Yes, we accept returns and exchanges on unworn apparel and unused gear within 30 days of purchase. Please note that digital maps and permit fees are non-refundable.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and its territories to ensure the most reliable delivery of our specialized regional maps and guides.
How can I track my order status?
Once your order ships, you will receive an automated email containing a tracking number and a link to monitor your package's progress.
Are your products sustainably sourced?
We prioritize working with vendors who utilize eco-friendly materials and ethical manufacturing processes to minimize our environmental footprint on the lands we protect.